This question came in from a Success 2.0 webcast.
“What do you do when you keep dealing with the same issue over and over again in business?” Shiketa
Shiketa, first you have to determine if the issue you are facing is because of a broken system and because people are refusing to adjust, or if the issue is a fact.
If it’s a fact, like, for example, the issue of having to change the oil in your car, then you accept it and take care of it, or figure out how to help others with their issue and make a business out of it.
If the issue is a result of a broken system or wrong personal beliefs and behaviors, then you have to make a choice. You can live with the issues, or you can set a new standard and determine that the old system needs to be replaced and the old behaviors are no longer acceptable.
Here is a simple approach to dealing with a recurring issue:
Determine the cost of the issue in money, time, and emotional drain. Get everyone involved on the team, giving them a chance to give feedback and input.
Determine if there is a better way to handle the issue, and clearly define the benefits of the new system or new behaviors. Agree with your team that we are now going to do it the new and better way.
Reward and recognize those who adopt the new and better way, AND “reward and recognize” those who don’t adopt the new and better way (even those people who believe in the new way will not do it for long if there is no penalty for those who refuse to change).
Check back with your team every week until the new and better way becomes habit.